Significant opportunities lie ahead for mid-sized ESPs, that\u2019s for certain. First, in a continuation of the acquisitions of recent years, three big email service providers were absorbed into even bigger companies like ExactTarget by Salesforce, Responsys by Oracle, and Silverpop by IBM, and now smaller ESPs as well, most recently Bronto being purchased by NetSuite.<\/p>\n\n\n
![\"smb-versus-enterprise\"](\"https:\/\/www.emailvendorselection.com\/wp-content\/uploads\/2015\/05\/smb-versus-enterprise.jpg\")
<\/a><\/figure><\/div>\n\n\nThis opens the door for mid-sized email service providers to become the providers for big brands. These companies can provide the capabilities needed for enterprise email marketing, and perhaps do a better job at it as they\u2019re small enough to be able to customize their technology to meet client needs\u2014as opposed to the technological rigidity of the bigger players who are unable to be that flexible.<\/p>\n\n\n\n
And who will emerge as our next \u201cbig three\u201d in the email space<\/strong>? Among these mid-sized ESPs, I predict Maropost<\/a>, Adestra<\/a> and dotdigital<\/a> will emerge as our next crop of top-tier email service providers, as they move to fill in the gaps left by the bigger three (although others at ClickMail have other predictions!).<\/p>\n\n\n\n Keeping an eye on ESPs, we see new features popping up all over. Only check out the Feature Watch section here at EmailVendorSelection.com and you\u2019ll see vendors are regularly adding and enhancing the features they offer.<\/p>\n\n\n\n ESPs also seem to be making an effort to make things easier to do, even as they add features to their platforms. For example, we see email service providers improving their interfaces, with better drag-and-drop design that\u2019s easier to use, and removing barriers that make tasks like setting up automation easier to do. In the process of marketing and personal, cloud-based systems are increasing productivity<\/a> and saving us time.<\/p>\n\n\n\n We also see a certain irony in one current trend: the growing popularity of SMTP over a traditional ESP as a choice for businesses. Companies like SendGrid<\/a> and Mailgun<\/a> are growing because of the millions of transactional emails that are now sent by businesses like Uber and Spotify.<\/p>\n\n\n\n These kinds of businesses don\u2019t need the full services of an ESP in order to send the transactional emails that are the lifeblood of their service models. For them, SMTP makes much more economic sense. Where does that leave the traditional ESP? We don\u2019t know yet\u2026<\/p>\n\n\n\n However, one thing ESPs are doing is specializing, as they stop trying to be everything to everybody and seek out a niche. For example, Listrak has focused on retail, and dotMailer on Magento ecommerce integration. They are setting themselves apart with vertical niche expertise as a way to compete in a crowded and commoditized marketplace.<\/p>\n\n\n\n That specialization also enables out-of-the-box integrations because it makes economic sense for such an email service provider to put time and money into a specific kind of integration that will work for potentially all of the clients in their niche. For example, Listrak has a built-in product recommendation engine<\/a>. Any marketer who has been through a custom integration<\/a> can appreciate the appeal of one that is plug-and-play.<\/p>\n\n\n\n Outside of these specializations and built-in integrations, it is not necessarily the email service providers that are bringing about the big enhancements in email. Rather, in many cases, it\u2019s the third-party vendors that are building solutions that make ESPs more powerful.<\/p>\n\n\n\n Marketers today can buy advanced features that essentially plug in to an ESP, as opposed to asking the ESP to build a customization or tackling it themselves in-house. Now resources like apps marketplaces<\/a> like the SalesForce HubExchange present marketers with an array of additional features that they can buy outside of the ESP and use inside of the ESP.<\/p>\n\n\n\n For us at ClickMail, one of the most important of these enhancements lies in business intelligence. Marketers need more than the flat email reporting typical of email service providers, and it\u2019s the third-party vendors that are going to make this kind of email analytics happen, as we\u2019ve already seen with the visual analytics of eMVision<\/a>.<\/p>\n\n\n\n<\/span>ESP features continue to improve<\/span><\/h2>\n\n\n\n
<\/span>The growing popularity of SMTP<\/span><\/h2>\n\n\n\n
<\/span>ESPs see niches as necessity<\/span><\/h2>\n\n\n\n
<\/span>Email is evolving through 3rd patrty vendors, not ESPs<\/span><\/h2>\n\n\n\n
<\/span>Omni-channel is becoming omni-present<\/span><\/h2>\n\n\n\n
![\"omnichannel\"\/](\"https:\/\/www.emailvendorselection.com\/wp-content\/uploads\/2015\/05\/omnichannel.jpg\")
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